Privacy Policy

01. Information We Collect

We may collect personal information including, but not limited to:

  • Name, email address, phone number
  • Flight details, airport information, dates, and times
  • Passenger details and service preferences
  • Payment-related information (processed securely by third parties)
  • Communications and special instructions provided by you

02. How We Use Your Information
Your information is used solely to:

  • Provide and manage requested concierge and transportation services
  • Communicate regarding bookings, quotes, confirmations, or changes
  • Coordinate with airport staff, airlines, and authorized service partners
  • Comply with legal, security, and regulatory requirements
  • Improve service quality and customer experience

03. Information Sharing

We do not sell or rent your personal information. Information may be shared only with:

  • Airport personnel, airlines, or authorized partners as required to deliver services
  • Payment processors and service providers under confidentiality obligations
  • Legal authorities when required by law or security regulations

04. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take industry-standard measures to prevent unauthorized access, misuse, or disclosure.

05. Unaccompanied Minors & Safety

 

For services involving minors, additional documentation and identity verification are required. Information is handled with heightened confidentiality and in accordance with child safety and anti–human trafficking protocols.

06. Cookies & Website Data

 

Our website may use cookies or similar technologies to enhance user experience and analyze site performance. You may adjust browser settings to limit or disable cookies.

07. Data Retention

 

We retain personal information only for as long as necessary to fulfill services, comply with legal obligations, resolve disputes, or enforce agreements.

08. Your Rights

 

You may request access, correction, or deletion of your personal information by contacting us directly, subject to legal and operational requirements.

09. Third-Party Links

 

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Policy Updates

 

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

11. Contact Information

 For questions regarding this Privacy Policy or your personal data, contact:

VIP Global Concierge
1600 N Terminal Pkwy
Atlanta, GA 30320
Phone: 678-612-4242
Email: fly@vipglobalconcierge.com